ITIL Training

ITIL Training and Certification

In this fast paced global economy it’s no wonder that more and more IT organizations are implementing ITIL best-practices to lower costs, drive quality, and ensure high customer satisfaction.   The trend today is for IT organizations to “think and act like a business within a business”, and ITIL provides the structure and discipline needed to take an IT organization to the next level level of maturity and performance.

ITIL Certification Training Courses

Optimal Connections, LLC employs only ITIL V3 Expert Certified and experienced instructors, and is proud to offer the following ITIL certification and training courses:

ITIL Awareness Training

This one day ITIL Awareness seminar provides a comprehensive overview of IT Service Management and ITIL – the five life-cycle stages, ITIL trainingprocesses and functions, and guidelines for how to proceed with next steps toward implementing ITIL best practices.  The course may be delivered on site if desired.

Course Objectives:

  • IT Service Management – what it is, and why it is so important
  • The ITIL V3 Services Management Life Cycle – concepts, structure
  • ITIL V3 compared to ITIL V2 – differences, similarities
  • Key Benefits of implementing ITIL for an IT organization
  • How ITIL can improve effectiveness and efficiency
  • Key ITIL terminology – enabling you to “talk ITIL”
  • The ITIL framework – life cycle stages, processes and functions:
    Service Strategy — Position your IT strategy to align with business goals
    Service Design — Transforming strategy into successful service design
    Service Transition — Managing services and preparing for deployment
    Service Operation — Providing support for on-going operations
    Continual Service Improvement — Strategize for continuing service improvement
  • Relationships between the Life Cycle stages and processes
  • How ITIL can facilitate IT-Business alignment
  • ITIL implementation, how to avoid the pitfalls, and ensure success

Delivery:  At our Training Center, or at Your Location

  • Like our other courses, the ITIL Awareness course is delivered by an experienced IT Service Management consultant with advanced ITIL Service Manager certification, and proven theoretical and practical knowledge of the ITIL processes and their implementation.
  • Course may be delivered on-site, or at our So Cal training center

Pricing and Scheduling:

Pricing is on a “per class” basis.  Up to 12 participants:  $3,195;  Up to 18 participants:  $3,495
>> Download the ITIL Awareness Seminar flyer
>> To view scheduled classes, go to Course Schedule
>>  For more information or for a quote on your class, please call 1 (949) 305-3544, or email us.

ITIL Foundations Certification Training

itil_seminarPaul M. Dooley, our Principal Consultant and Instructor, delivers the ITIL Foundations course for ourselves, as well as for other training providers such as Global Knowledge, ITpreneurs, and others.  We also offer the class at our own training center, or on-site at your location.

This AXELOS accredited ITIL Foundations Certification course provides IT professionals with industry certification of the ITIL best practices framework. During this 2.5 day course, participants will learn how to improve IT operations and demonstrate overall business value.

Course Objectives:

  • Introduction to ITIL Concepts, Terminology – Gain a high level overview of ITIL.
  • The Service Lifecycle – Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
  • Service Strategy — How to align IT strategy with business goals and expectations.
  • Service Design — Transform business requirements into strategic solutions.
  • Service Transition — Manage change, risk, and quality assurance.
  • Service Operation — Establish day-to-day business operations and customer expectations.
  • Continual Service Improvement — Strategize for overall process and service improvement.
  • Prepares students to take and pass the ITIL Foundations Certification examination successfully.

The ITIL Foundations exam is given at the conclusion of the course to enable participants to achieve their ITIL Foundations certification.

Delivery: At partner training centers, at our Training Center, or at Your Location

This course is packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught.

Like our other courses, the ITIL Foundations course is delivered by an experienced IT Service Management consultant with advanced ITIL V3 Expert Certification, and proven theoretical and practical knowledge of the ITIL processes and their implementation.

Pricing and Scheduling:

Pricing is on a “per student” basis – $1,495 per person (Optimal Connections, LLC classes only. Partner class pricing may vary – see schedule or contact us for details)
>> Download the ITIL Foundations Flyer
>> To view scheduled classes, go to Course Schedule
>>  For more information or for a quote on your class, please call 1 (949) 305-3544, or email us.

ITIL Intermediate Level Training

ITIL Intermediate Level Courses are taught by ITIL Expert Paul M. Dooley.  The ITIL



Intermediate Level is the core of the ITIL qualifications scheme, and the modular construct allows candidates to select specific Intermediate certifications which are of interest to them, based on their own individual educational or career-driven requirements.

Two specific streams of education are provided – the Service Lifecycle “Management” focused stream, and the Service Capability “Process” focused stream. Candidates can choose to take as few or as many ITIL Intermediate modules as they require over time and at their own pace, building a portfolio of certifications tailored to their own individual requirements.
Courses available from Global Knowledge and taught by our Expert instructor include:

ITIL Life-Cycle Certification Courses:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operations (SO)
  • Continual Service Improvement (CSI)

ITIL Service Capability Certification Courses:

  • Planning, Protection & Optimization (PPO)
  • Release, Control & Validations (RCV)
  • Operational Support & Analysis (OSA)

Paul M. Dooley, Optimal Connections principal consultant, is a certified instructor for Global Knowledge.  For more information on ITIL Intermediate Level courses, please contact us

Why Choose Us For ITIL Training and Certification?

Experience – Our instructors have years of hand-on IT practitioner experience, in both consulting and practitioner roles.  Our wide range and in-depth experience enables us to deliver a rich and rewarding learning experience that includes many real-world examples, allowing our ITIL Expert - Paul M. Dooleystudents to take away practical knowledge and skills they can put right to work.

Qualifications – Our instructors hold graduate and post graduate degrees, and are all active in ITSMF.  In addition, they are minimally ITIL Service Manager Certified/V3 Experts.

Quality Results –  We are committed to delivering quality results, which is why we don’t offer a high volume of ITIL training courses. When you attend one of our ITIL training courses, you can be assured of getting the best in real-world service knowledge and skills.  And you’ll be prepared to pass the ITIL certification you’re aiming for!

ITIL Training and Certification
… from Optimal Connections, LLC

For more information on ITIL Certification Training please call 1 (949) 305-3544, or email us. Optimal Connections, LLC – Your Source for ITIL Certification Training,