DevOps Training

DevOps Training and Certification

DevOps – short for Development and Operations – is a movement within the IT industry that has been picking up momentum over the past few years. What has been driving this new set of best-practices?  Very simply the increasing pace of change – business change, and technology change. Add to that the increasing level of globalization, and the trend of business to “digital enterprises” – and you have the environment that has driven the need to DevOps.

What is DevOps?  Suffice it to say that the intent of this emerging set of best-practices is to enable an IT organization’s development teams and operational teams to work more closely together – breaking down barriers between these functions, and creating improved collaboration – so that the organization can respond more quickly to customer needs, and deliver new and improved IT services that enable the business to be increasingly successful in the marketplace.

Optimal Connections DevOps Training Courses

Optimal Connections Paul M. Dooley is our principal instructor for these courses.  He is an experienced ITIL Expert, who has had years of IT operations, training and consulting experience.  In addition, he is a DASA (DevOps Agile Skills Association) training partner, and DASA certified.

Adopting DevOps in an ITIL Environment

This DevOps course is intended to help clients with existing ITIL adoption that are also considering or are in early stages of adopting DevOps practices. Clients will understand the intersection of ITIL and DevOps and how to leverage both to realize their full value. Because many corporations have invested heavily in ITIL and their existing environments are based on the ITIL framework, this approach to DevOps utilizes ITIL principles.

Course Objectives:

  • Define and interpret the DevOps approach practices
  • Define how DevOps and ITSM complement each other
  • Identify and distinguish which ITIL processes are considered vital in a DevOps environment
  • Define new policy areas that apply for ITSM processes in DevOps environments
  • Illustrate how to measure processes in automated DevOps environments
  • Define and distinguish the necessary DevOps culture and team structures
  • Identify and define recommended steps of preparing for automation
  • Describe considerations of approach to business integration from transition


  • The two day Adopting DevOps course may be delivered on-site, or online virtually.
  • The course is taught by our principal consultant and instructor, Paul M. Dooley, who has a significant amount of experience having trained hundreds of IT professionals across the U.S. and overseas. Paul is an ITIL Expert, and certified in DevOps (by DASA).

Course Student Material

  • Includes Student Guide manual, Exercise Guide, Worksheets, Case Study, and a copy of “The DevOps Handbook”.

Target Audience

Business and Technical roles:  These roles may be new to the defined DevOps practices but have previous exposure to the ITIL framework.

  • IT department leaders, IT Directors, IT Managers, Program Managers, Project Managers, IT Service Managers, Service Transition Managers
  • Software and Code Developers and other technical roles associated with the DevOps practices
  • Any roles involved in IT projects managed or led via ITIL

Certificate Awarded

  • A certificate of completion will be awarded to each attendee completing the class

Pricing and Scheduling:

  • This course is available from Global Knowledge, and is subject to their course schedule (our instructor will be delivering the course on a sub-contract basis).
  • To view available courses which we are teaching, and to enroll, visit our course schedule. To visit all available course of this type, visit the Global Knowledge Course Schedule.
  • For more information or for a quote on your class, please call 1 (949) 305-3544, or email us at

DevOps Fundamentals Certification Training

The DevOps Fundamentals course provides an extensive introduction to the core Agile DevOps principles covering the essential knowledge and skill competences that have been defined by the DevOps Agile Skills Association (DASA). This course is designed to provide the core education necessary to build your DevOps vocabulary, understand its principles and practices, and acquire a fundamental understanding of DevOps.

Course Objectives:

Professionals will increase their value within the organization and on the IT market with this certificate. After successfully completing the course, they will have an understanding of DevOps and be able to:

  • Explain the cultural drivers responsible for the emergence of DevOps;
  • Define and discuss the key concepts, principles and practices of DevOps;
  • List and explain the business benefits of DevOps and continuous delivery;
  • DevOps organizational considerations including DevOps roles, teams and organizational structures;
  • Describe how DevOps relates to the Service Delivery process;
  • Explain the concepts of test automation, infrastructure automation, and build and deployment automation;
  • Describe how DevOps relates to ITIL, Lean and Agile methodologies;
  • List the most common and popular DevOps tools;
  • Discuss the critical success factors for DevOps implementation.


  • The three day DevOps Fundamentals course may be delivered two ways: 1) on-site, which requires suitable facilities provided by the customer (room, tables & chairs, projector/display, etc.), or 2) virtually, over the internet, with a live instructor.  Pricing is per student, and varies based on delivery method chosen.
  • The course is taught by our principal consultant and instructor, Paul M. Dooley, who has a significant amount of experience having trained hundreds of IT professionals across the U.S. and overseas. Paul is an ITIL Expert, and certified in DevOps (by DASA).

Course Student Material

  • The slide materials used, including the course notes, will be used as course student material.

Target Audience

Anyone who requires a detailed understanding of DevOps principles, such as project and business managers, all professionals involved in IT quality assurance, testing and service management and anyone involved in the development, operation and delivery of IT services.

Certificate Awarded

  • DASA DevOps Fundamentals Certification

About the Exam

  • To take the exam, knowledge of IT and familiarity with IT services is recommended.
  • The examination takes 60 minutes with non-native speakers of English being permitted an additional 15 minutes. It is a closed-book, web-based exam and consists of 40 multiple-choice questions. The passing grade is 65%. Participants are permitted to use scratch paper. A proctor will be present or the exam will be proctored via a webcam.


  • Pricing varies based on method of deliver
  • The course is scheduled with Optimal Connections, based upon a mutually agreeable time.
  • For more information or for a quote on your class, please call 1 (949) 305-3544, or email us at


  • A DevOps Fundamentals Certification Exam is given at the conclusion of the course. See course description for more details.

Why Choose Us For DevOps Training and Certification?

Experience – Our instructors have years of hand-on IT practitioner experience, in both consulting and practitioner roles.  Our wide range and in-depth experience enables us to deliver a rich and rewarding learning experience that includes many real-world examples, allowing our ITIL Expert - Paul M. Dooleystudents to take away practical knowledge and skills they can put right to work.

Qualifications – Our instructors hold numerous IT certifications and graduate and post graduate degrees, and are active in industry associations – AXELOS, ITSMF, PeopleCERT, HDI and more.

Quality Results –  We are committed to delivering quality results, which is why we don’t offer a high volume of ITIL, DevOps or skill-based training courses. When you attend one of our IT training courses, you can be assured of getting the best in real-world service knowledge and skills.  And you’ll be prepared to pass the certification you’re aiming for!

DevOps Training and Certification
… from Optimal Connections, LLC

For more information on ITIL Certification Training please call 1 (949) 305-3544, or email us. Optimal Connections, LLC – Your Source for ITIL Certification Training,