Consulting

IT, Help Desk or Support Center Consulting Services

Optimal Connections offers several types of consulting services to meet your needs and achieve your desired outcomes:

  • IT Service Desk or Support Center Assessments
  • HDI Support Center Certification Audits
  • Help Desk or Support Center General Consulting Services

IT Service Desk or Support Center Assessments

Are there opportunities to improve your help desk or support center? Are key enabling IT Support Center Assessmentfactors such as leadership, policy & strategy, people management, process and resources on track – enabling you to maximize productivity and minimize cost?  Are you in position to go for HDI’s Support Center Certification standards?

Our Support Center Assessment is a cost-effective way to identify opportunities for improvement, pinpoint areas of strength, and get a road-map to higher levels of support center maturity. >> Learn more.

HDI Support Center Certification

Interested in moving your support center to new levels of industry best practices?
CB004977Thought about how streamlining operations could reduce costs, improve responsiveness and increase customer satisfaction? Then consider Optimal Connections, a Certified Auditor for the Help Desk Institute’s Support Center Certification program.

HDI Support Center Certification provides a professional review and assessment of your internal/external support operation, in accordance with customer criteria and world class HDI standards. In examining support policies and procedures, systems, tools and personnel, we uncover opportunities for improvement that lead to reduced costs, improved efficiency, and increased customer satisfaction and retention. >> Learn more.

Help Desk and Support Center Consulting

Are there opportunities to increase efficiency, effectiveness, and service quality of your ITSM Consultinghelp desk or support center, while reducing costs and increasing revenue?   Our support center consulting services will help you increase productivity, drive revenue and reduce costs through improved technology, tools and processes in your support center.

Whether you are deploying a new help desk or support center, assessing opportunities for improvement in your existing center, or working to communicate the value of your support operation to management and to customers, Optimal Connections has the experience and expertise to deliver! >> Learn more.

Why Choose Us For IT, Help Desk or Support Center Consulting?

Experience – Our consultants have years of hand-on IT practitioner experience, in both consulting and practitioner roles.  Our wide range and in-depth experience enables us to deliver consulting services back by years of practical experience and proven industry expertise.  Our consulting services will ITIL Expert - Paul M. Dooleyenable you to receive focused expert advice that you can put right to work in reducing costs, improving performance, and greater business success.

Qualifications – Our consultants hold graduate and post graduate degrees, and are all active in ITSMF, AXELOS, HDI and other industry associations.

Quality Results –  We are committed to delivering quality results that enable your business success. Whether its a support center assessment, an audit for certification, or a special project, we are committed to your success!

IT, Help Desk and Support Center Consulting Services
… from Optimal Connections, LLC

Want to learn more about our services, or looking to get a special quote to best meet your unique needs?  Just call +1 949-305-3544, or email us at service@optimalconnections.com.