HDI, an industry organization focused on service desk and support center best-practices, announced Paul M. Dooley, Optimal Connections President and Principal Consultant, as a Featured Contributor to their publications.
Examples of Paul’s recent contributions to HDI’s publications include…
- Tiered Support Explained:
- How to Replace an Aging Ticketing System:
- Improving Your Ticket Categorization Scheme:
- Using Display Boards in a Support Center:
Check out the link to the HDI announcement, and look for more thought provoking articles from Paul in the future!